Privacy
Claimer is registered with the ICO (see registration here) and has a comprehensive privacy compliance program that adheres to the General Data Protection Regulation Act. We offer a comprehensive Data Processing Agreement (DPA).
View Claimer's privacy portal
Security
Claimer takes a security-by-design approach to protecting your data. We build our platform using best practices for highly available, scalable, and secure cloud applications.
Security infrastructure
Our infrastructure is designed with layers of protection to help ensure your data is secure while transmitted, stored, or processed. Protections include data isolation via single tenancy, encryption, least privilege access, and secure software development.
Operational security
We utilise modern best practice services and technologies, which are continuously updated, to detect and prevent malicious activity across physical data centres, networks, and IT devices.
Product security
Claimer provides a robust set of in-product data protection. Customers can securely deploy Claimer to their organisations with two-factor authentication, SSO, and SAML 2.0.
Reliability
We offer an SLA with 24/7 priority support and a 99.50% uptime commitment to customers that choose Enhanced Support, alongside transparency into real-time and historical platform status.
Claimer ensures business continuity via daily backups, regional backups, and recovery procedures for restoring services in the event of unavoidable failures.
Compliance
Alongside full GDPR compliance, data storage at Claimer leverages the infrastructure of Google Cloud designed and built to meet rigorous compliance standards, including ISO 27001, ISO 9001, ISO 27017, ISO 27018, SOC 1, SOC 2, SOC3, PCI DSS Level 1, and many more.
Claimer is CyberEssentials certified, and complies with ISO27001 international standard to manage information security, which will be certified in early 2024.
